Need a hand? Most issues fall into the categories below. If you can't find what you need, email tv@ontheboards.org and we'll get back to you within one business day.
Quick links: Reset your password · Browse films · Plans & pricing · Contact us
Watching films
What do I need to watch?
A modern web browser (Chrome, Firefox, Safari, or Edge) and an internet connection that handles HD video. There's no app to install.
Can I watch on my phone or TV?
Yes. The player works on desktop, laptop, tablet, and phone. To watch on a TV, cast from your laptop via HDMI, or use AirPlay or Chromecast from a supported device.
A film won't play, or playback keeps stuttering.
- Refresh the page.
- Try a different browser (Chrome and Firefox are the most reliable).
- Check your connection at fast.com. You'll want 5 Mbps or higher for HD.
- If you're on a VPN, turn it off and reload.
Still stuck? Email tv@ontheboards.org with the film title and the browser you're using.
Are captions available?
Every film has English captions. Turn them on with the CC button on the player. Spot a caption error? Let us know.
Can I download films to watch offline?
No. Films stream from the cloud and need an internet connection.
Account and orders
I had an account on the old site. How do I sign in?
Use the same email address and password you used before. If your password doesn't work or you've forgotten it, reset it here.
I forgot my password.
Reset your password, enter your email, and we'll send a reset link.
Where do I find my orders and rentals?
Sign in, click your name in the top navigation, then choose Orders. Every purchase, rental, and subscription is listed there.
How long do I have to watch something I rented?
48 hours from the moment you complete checkout. Once a rental expires it's gone; you can rent it again or buy it for permanent access.
What's the difference between rent, buy, and subscribe?
- Rent — 48-hour access to one film.
- Buy — permanent access to one film.
- Subscribe — unlimited access to the entire catalog for a year.
How do I cancel my subscription?
Sign in, open your account, and follow the Manage subscription link.
What payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and ACH bank transfer from a US bank account.
Is my payment information secure?
Yes. Cards and bank details are processed directly by Stripe and never touch our servers.
Institutional access (universities, libraries, schools)
My school subscribes — how do I get in?
If your institution uses IP-range access, you're authenticated automatically when you visit OntheBoards.tv from a campus network. Off-campus, sign in through your library proxy or your institution's single sign-on, if available.
I'm on campus but the site says I don't have access.
If you're using a VPN that routes through a non-campus IP, turn it off and reload. If you're sure you're on the campus network and still locked out, send the IP address shown at whatismyip.com to your library so they can ask us to add it.
I administer my institution's subscription. Where's the admin dashboard?
Sign in and visit /institution/dashboard. You can manage IP ranges, see usage reports, invite co-admins, and download invoices.
How do I get a quote for my institution?
Email tv@ontheboards.org or visit For Educators.
Accessibility
Every film on the platform has English captions. The site meets WCAG 2.1 Level AA. Full details and the VPAT are on the Accessibility page.
If you encounter an accessibility barrier we haven't addressed, please tell us.
Still need help?
Email tv@ontheboards.org. We aim to reply within one business day.